Why do consumer-centric organizations succeed? How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Learn how to do it with the right tools in Discuss.io's eBook.

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost. Enhance agent training and quality assurance.

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry? In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Auror provides retailers and law enforcement agencies with the information they need to prevent and solve crimes quicker. See how they partnered with AskNicely to improve customer relationships, and use real-time NPS insights to create a direct impact on each business segment.

In the whitepaper, 7 Secrets of Voice of the Customer Success, we provide 7 steps to help you build a successful VoC program. Built into a clear model for your Voice of the Customer program, these will set you on the path to VoC enlightenment.

Now in its fourth year, Customer Service Experience helps shed light on the many moving parts needed for a successful customer service and support strategy. Technology alone is not enough to improve the customer service experience. The best customer service experience strategies are aligned with customer needs and require enterprises to develop and maintain a clear line of sight to their customers across various touch points.

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.