How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help
Pointillist
MARCH 1, 2019
For instance, a telecom company could hypothesize that an existing customer moving to a new house is a service journey that usually starts on the website but frequently escalates into a phone call to the customer care center. Banking Customer Experience Index 2018 Report Keeping track of CSAT scores is, therefore, vital.
75 
Let's personalize your content