Remove B2C Remove Consumers Remove Customer Journey Mapping Remove Mobile Customer Service
article thumbnail

10 Customer Experience Best Practices for all B2B Sales Teams

Kayako

Provide Tailored Services . In the B2C setting, it makes sense to map the customer journey and plan sales enablement solutions and customer experience training around that. Indeed, according to research from Salesforce , 64 percent of consumers expect this kind of offering to be in place.

B2B 81