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CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser

Ian Williams

MARCH 19, 2020

But I’ve done both… two different ways of doing Customer Journey Mapping as an information gathering exercise. He is now chief customer officer, so, you know I guess everyone can come around, and it wasn’t particular popular way of thinking. Ian: Oh really?

Leadership 52
Leadership Consulting Financial Customer Experience 52
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