CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser
Ian Williams
MARCH 19, 2020
I remember working with a bank, and we developed a set of customer standards and these were things that mattered most to the customers based on what was going to change their behaviour and they were fused with their brand values to give it some kind of uniqueness. Christopher: Yeah. So, which sectors?”
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