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Breaking Adoption Inertia: How to Get Teams to Stick with New Software

ChurnZero

JANUARY 28, 2022

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. If you’re introducing a brand-new software, clarify why you’re bringing it onboard and how it will benefit the user. Customer Success Around the Web. Provide configuration updates. Announce soft-start date.

Document 98
Document Feedback Customer Success Call Recording 98
article thumbnail

Breaking adoption inertia: How to get teams to stick with new software

ChurnZero

JANUARY 28, 2022

For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. Get a closer look at how Customer Success leaders can navigate this delicate territory and overcome change resistance in our blog: “ How to guide your team and customers through the customer change management process.”

Document 52
Document Feedback Call Recording Customer Success 52
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