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Breaking Adoption Inertia: How to Get Teams to Stick with New Software

ChurnZero

JANUARY 28, 2022

Collect feedback and adapt. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development.

Document 98
Document Feedback Customer Success Call Recording 98
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Breaking adoption inertia: How to get teams to stick with new software

ChurnZero

JANUARY 28, 2022

Establish your audience Define clear expectations Execute your rollout strategy Collect feedback and adapt Document everything I’d be lying if I said I came up with these strategies on my own. I’ve had the pleasure of working with some incredible teams during my time in Customer Success. and I stand by that.

Document 52
Document Feedback Call Recording Customer Success 52
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