Magellan Solutions

DECEMBER 10, 2019

Increase customer satisfaction – Achieve a high level of client satisfaction with the help of specialists in customer service. The more happy and contented customers you get, the higher your business grows. How Much Does Customer Service Outsourcing Cost? Companies That Outsource Customer Service.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Pointillist

MARCH 1, 2019

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). The in-depth context that customer journey analytics provides is a big help in routing inquiries to the right agent.

Call Center 75

Call Center Effort Score Customer Satisfaction Customer Journey 75

Pointillist

MARCH 1, 2019

Using customer journey analytics, you can integrate your structured data (website, CRM system) with your unstructured data (transcripts from web chat, audio call recordings, chatbot transcripts). The in-depth context that customer journey analytics provides is a big help in routing inquiries to the right agent.

Call Center 40

Call Center Effort Score Customer Satisfaction Customer Journey 40