Competitive Advantage, Customer Focused, Loyalty Programs and Poor Customer Service

40 Customer Retention Statistics You Need to Know

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. consumers say customer experience at most companies needs Improvement. (

Customer Retention

Customer Retention Net Promoter Score Poor Customer Service B2B

Reduce Customer Churn with the Voice of the Customer (VoC)

Thematic

MARCH 27, 2024

A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?

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Feedback Net Promoter Score Customer Centricity Customers

CXDNA Update

40 Customer Retention Statistics You Need to Know

Reduce Customer Churn with the Voice of the Customer (VoC)

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