Stella Connect

JANUARY 4, 2022

“[I]f you care about customer experience. then customer service training is not optional. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. . Measure program outcomes.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Give the service agent the floor. then customer service training is not optional. Adam Toporek , Customers That Stick. It is not an extra.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. then customer service training is not optional. Adam Toporek , Customers That Stick. Measure program outcomes. Put things in context.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40