Customer Care Customer Experience Customer Service Representative Customer Service Training 
Bill Quiseng
NOVEMBER 8, 2023
With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? At the same time, customer service experts have advocated that the the people in customer service are the frontlines.
ShepHyken
SEPTEMBER 16, 2020
First, the department that is often referred to as “customer service” should not be viewed as a cost center. Customer service representatives save customers that are unhappy and, in many cases, ensure customers come back. The post How Much Does It Cost to Give Great Customer Service?
ShepHyken
AUGUST 31, 2016
Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.
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