Customer Care Customer Service Representative Customer Service Training Interaction 
Bill Quiseng
NOVEMBER 8, 2023
With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? At the same time, customer service experts have advocated that the the people in customer service are the frontlines.
ShepHyken
MARCH 7, 2018
But it does surprise me that the lower-paid positions are often most responsible for interacting with customers. These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They’re your front line for your customers.
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