Customer Care Customer Service Representative Customer Service Training Social Media 
Bill Quiseng
NOVEMBER 8, 2023
With the Rule of Three in mind, here is the second QUI TAKEAWAY: Customer service versus customer CARE. So shouldn’t customer service be customer care? At the same time, customer service experts have advocated that the the people in customer service are the frontlines.
ShepHyken
MARCH 7, 2018
These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They answer phones, emails, texts, social media comments, and more. They’re your front line for your customers. How would that make the employee feel?
Expert insights. Personalized for you.
88 
Let's personalize your content