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Remove Customer Expectations Remove Multi-Channel Remove Online Experience Remove User Experience
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Digitizing Customer Experience: Best practices for Healthy Online CX

SurveySparrow

JULY 27, 2023

Customer experience (CX) has always been vital, but the digital revolution has elevated its importance. Today, customers expect convenience, personalization, and instant gratification. This shift has necessitated the digitization of customer experience to meet and exceed these evolving expectations.

Customer Experience 52
Customer Experience Social Media Multi-Channel Touchpoint 52
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Customer Experience Digitization: 7 Strategies to Get The Best Results

Lumoa

JULY 17, 2023

There are many studies that highlight consumers’ rising expectations regarding service quality. For instance, according to Salesforce, 57% of users prefer online communication channels , while 83% expect immediate assistance when contacting a company.

Customer Experience 83
Customer Experience Omnichannel Multi-Channel Competitive Advantage 83
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