E-support Effort Score Loyalty Programs Touchpoint 
Lumoa
JUNE 26, 2023
Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Focus on customer support 6. Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. Optimize for mobile 5.
SurveySensum
JULY 13, 2023
You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?
SurveySensum
JULY 13, 2023
You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?
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