ReviewTrackers

JULY 12, 2019

Power , automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision. You don’t end up buying a car in the evening after having the thought occur to you in the morning. According to the 2016 J.D.

Automotive 77

Automotive Customer Experience Social Media Customer Relationship Management 77

ReviewTrackers

JULY 12, 2019

Power , automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision. You don’t end up buying a car in the evening after having the thought occur to you in the morning. According to the 2016 J.D.

Automotive 72

Automotive Customer Experience Social Media Customer Relationship Management 72

Kustomer

JULY 31, 2019

Organizations face this every day: how to deliver the best possible product while also winning trust through superb service. The ways consumers speak to and about you have the power to change how you interact with, communicate with, and care for them. How sentiment analysis helps drive personalized modern customer service.

Multi-Channel 45

Multi-Channel Social Media Omnichannel Loyalty 45