Effort Score, Insurance, Marketing and Online Experience

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. Sure, that’s easy in subscription-based industries such as SaaS or telecom or insurance. By Swati Sahai. What’s better than acquiring one new customer?

Customer Retention

Customer Retention Loyalty Programs Customer Journey Loyalty

6 Ways to Improve Omnichannel Customer Experience

Lumoa

JUNE 26, 2023

A marketing strategy with an 89% retention and an even better purchase rate – sounds unreal, right? But with an omnichannel marketing strategy, these numbers are quite achievable. You can also achieve similar figures by building an omnichannel customer experience tailor-made for your business. Optimize for mobile 5.

Omnichannel

Omnichannel Customer Experience Net Promoter Score Social Media

CXDNA Update

10 Steps to Immediately Improve Customer Retention With Journey Analytics

6 Ways to Improve Omnichannel Customer Experience

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