CSM Magazine

AUGUST 21, 2023

Offer rewards, discounts, and other incentives to customers who frequently shop with your brand. A loyalty program creates a sense of community and makes customers feel valued and appreciated. Offer Exceptional Customer Service Nothing beats great customer service when it comes to building relationships with customers.

Retail 52

Retail Customer Engagement Engagement Social Media 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! By actively gathering customer feedback in real time and analyzing it they understood customer’s expectations and preferences when it comes to shopping.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Retently

MARCH 18, 2024

Accessibility-usability questions These types of questions in service surveys focus on evaluating the customer’s ease of access and interaction with various service touchpoints. Consider such questions as: “How would you rate the convenience of our service hours?”

Customer Service 139

Customer Service Net Promoter Score Customer Service Representative NPS 139