Tyler Andre, Michelle Buretta, Megan Burns, and Ron Dutta
Tyler Andre, Human-Centered Innovation Executive
Tyler has 26 years of collaborative experience working with 60% of the Fortune 200 in over 35 countries. His global expertise in collaborating with top-tier brands, managing a portfolio of large multinational clients, and leading multicultural, cross-functional teams in the application of design thinking and innovation methodologies have helped organizations achieve long-term sustainability. Leveraging a background in psychology, the ultimate human-centered design approach, an MBA from a top-tier school, and specialized training in Design Thinking and Service Design. From start-ups to large multinational brands, Tyler has helped organizations flourish, differentiate, and innovate in a complex global market.
Michelle Buretta, Director, Worldwide Customer Experience, Data Center Group at Lenovo
Michelle Buretta is an experienced leader in business who has spent the past several years combining her expertise in both sociology and psychology with her passion for creating intuitive, consumer-centric customer experiences (CX). Currently, she is the senior manager of CX Analytics, Customer Improvements, and Worldwide Customer Experience with the Data Center Group for Lenovo. Starting out in academia with the goal of one day becoming a physician, Michelle joined the U.S. National Guard in 2001 before being placed on active duty during both Operation Iraqi Freedom and Operation Enduring Freedom. After her service, she worked as a lecturer and advisor for North Carolina State University, studying many of the same factors that she applies to customer experiences today.
Megan Burns, Founder, Experience Enterprises, LLC
Megan Burns is one of the world’s leading experts on customer experience and culture change. She advises leaders and organizations on how to use the science of human behavior to embed world-class customer experience (CX) practices into operations, IT, customer service, and sales. She is the author of more than 75 research reports on topics such as measurement, the business value of CX, executive engagement, change management, and how emotion drives customer loyalty. As a speaker and consultant, Megan has worked with teams of all shapes and sizes on the journey to experience-driven growth. Her client list includes more than half of the Fortune 50 and spans diverse industries like financial services, healthcare, tech, telecom, manufacturing, retail, and the non-profit sector.
Ron Dutta, Director of Business Development
Ron is passionate about marrying technology to help connect businesses to consumers, through branding and marketing. During his career, he has lead several projects to reduce human intervention and impact the Digital Customer Experience. High on technology and great at connecting businesses with the right solutions, he has been adept as a digital strategist and an expert on expanding into new horizons of automation and DCX.