Manual Call Reviews? Theres a Better Way!

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Are you still manually reviewing calls? 🤔 If so, this webinar is for you!

What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights.

Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of automation!

You will also learn how a modern QA process can help you avoid:

Wasted time, money, and resources 📉
Missed coaching opportunities 👎
Losing valuable customers 👥

Don't miss this event! Register today to save your seat!

📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST

Brought to you by:

Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Laura Noonan

Laura played a key role in launching CallFinder’s speech analytics solution in 2011. She continues to be an integral member of product development and client success stewardship. Laura also has a key voice in formulating sales, marketing, and pricing strategies to support the growth of the company. She has 25+ years of B2B technology expertise.

Angie Kronlage

Angie combines relationship building with clients and frontline leadership with agent teams. She began her contact center career over 25 years ago, working the last 16 for Working Solutions. Angie directs customer-engagement strategies and on-the-ground tactics for real-world results that clients can see and appreciate. She knows how to make virtual customer service viable.

April Wiita

April ensures top performance for clients across North America. Leading CX operations, her expert team delivers speed to efficiency and the measurable results that clients expect. On accounts with multiple service providers, her team’s operational excellence sets the benchmark for others to achieve. April's stellar experience spans decades of service excellence and it shows.

CXDNA Update