Workforce Optimization: What It is and Why You Need It
Playvox
JANUARY 25, 2024
Are you taking the right steps to evolve toward workforce engagement management? This guide will explore the whats, hows, and whys of workforce optimization. The concept of workforce optimization (WFO) is not new. Automation solutions go hand in hand with workforce optimization, and are in fact, sometimes synonymous with WFO.
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