New Research Shows That Smart Sellers Can Step in to Avoid 9 Out of 10 Bad Reviews
CSM Magazine
MAY 20, 2021
eDesk and CitizenMe reveal vast majority of UK and US ecommerce customers speak to retailers when an issue arises, offering a chance at redemption – but how businesses manage the problem determines their fate when it comes to reviews and feedback. If a problem has arisen, this moment provides sellers a clear chance to redeem themselves.
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