Remove 2001 Remove Chief Customer Officer Remove Customer Insights Remove Touchpoint
article thumbnail

Driving Change in the Auto Industry at Volkswagen Australia

Think Customers

A study shows that licensing rates for people under 25 in Victoria, one of Australia’s most densely populated states, had dropped from 77 percent in 2001 to 66 percent in 2015. Being able to tap into a resource of customers who tell us what matters to them is vital,” Bradshaw says.