Beyond Philosophy

JULY 6, 2016

Three Truths Every Marketer Should Know about CX in China. China has potential to leap-frog other markets as it is a massive opportunity. Last year, Forrester published the Customer Experience Index, China 2015, ranking 60 brands for their performance in Customer Experience. It’s no secret that China is a huge market.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Reputation management is the process of shaping public perceptions of a brand. It’s about fostering positive brand awareness, growing favorable public sentiment, and addressing any negative impressions.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

JANUARY 11, 2023

We’ll cover topics such as best practices for using social media marketing, content ideas, staying safe on social networks, and more. Its simple interface makes it incredibly user-friendly and features like Facebook Business Manager help businesses optimize the platform for advertising and marketing.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Magellan Solutions

JULY 15, 2021

Lead Generation and Appointment Setting Services Help With the Digital Marketing Firms’ Expansion. A Singaporean digital marketing firm decided to outsource their lead generation and appointment setting as they recently expanded into the influencer marketing space. Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

Kustomer

OCTOBER 28, 2022

Customers gravitate toward brands that have differentiated customer service, leaving those that don’t in the dust. With this in mind, brands now realize that customer service is directly tied to their revenue, and are modernizing applications. By ignoring customer service, brands are missing out on market share and revenue.

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

Kustomer

FEBRUARY 25, 2020

Customers are gravitating towards brands that fulfill great experiences, leaving those that don’t in the dust. With this in mind, brands are beginning to realize that customer experience is directly tied to their revenue. By ignoring CX, brands are missing out on market share and revenue.

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” Next is evaluating how the brand should go about in creating and enforcing their customer service ideals.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81