Remove 2002 Remove Call Recording Remove Interaction Remove Multi-Channel
article thumbnail

How to Better Understand Your Customer With Ed Porter

Kustomer

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” And you drive consistency for those channels. Start with the Business Model. Ed Porter: (04:12).