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CX Is Hitting A Brick Wall

Beyond Philosophy

APRIL 7, 2016

Here are two examples: Maersk Line who have improved their net promoter score by 40 points in 30 months which resulted in a 10% increase in shipping volumes. When I started consulting back in 2002, no one knew what Customer Experience was. Join Beyond Philosophy for the Certified Advanced CEM Training.

Net Promoter Score 113
Net Promoter Score 2002 CEM 2013 113
article thumbnail

CX Is Hitting A Brick Wall

Beyond Philosophy

APRIL 7, 2016

Here are two examples: Maersk Line who have improved their net promoter score by 40 points in 30 months which resulted in a 10% increase in shipping volumes. When I started consulting back in 2002, no one knew what Customer Experience was. Join Beyond Philosophy for the Certified Advanced CEM Training.

Net Promoter Score 60
Net Promoter Score 2002 CEM 2013 60
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