Customer Guru

FEBRUARY 13, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Customer Guru

MARCH 7, 2018

Please give us a short introduction into your journey to becoming a CX professional. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously. Walk us through your typical day as the Customer Experience Manager at Ferns N Petals.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61