2002, Customer Centricity, Customer Experience Management and NPS

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2002

Customer Centricity

Customer Experience Management

NPS

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

FEBRUARY 13, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience Management

Customer Experience Management E Commerce Customer Experience 2002

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. It’s only after we have won the customer back by the service recovery done by the team that a case is closed. Walk us through your typical day as the Customer Experience Manager at Ferns N Petals.

Customer Expectations

Customer Expectations Customer Experience E Commerce Management

CXDNA Update

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

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