2002, Customer Centricity, Customer Service Representative and Loyalty

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2002

Customer Centricity

Customer Service Representative

Loyalty

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

FEBRUARY 13, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Customer Experience Management

Customer Experience Management E Commerce Customer Experience 2002

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. It’s not been easy to hire and train a team that is as customer-centric as we are as an organization. My advice to other CX professionals would be to have a robust team, who speaks customer service as a second language.

Customer Expectations

Customer Expectations Customer Experience E Commerce Management

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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CXDNA Update

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Webinars

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