2002, Customer Centricity, Customer Service Representative and Management

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2002

Customer Centricity

Customer Service Representative

Management

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

FEBRUARY 13, 2018

Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach. We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management

Customer Experience Management E Commerce Customer Experience 2002

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Customer Guru

MARCH 7, 2018

Shweta Jha currently manages three functions in Ferns N Petals – Training, Quality, and Customer Experience. She believes that these functions are interrelated because when an organization has the right kind of employees and partners, and they are trained well, they will ensure that the customers have a great experience.

Customer Expectations

Customer Expectations Customer Experience E Commerce Management

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

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CXDNA Update

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Webinars

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