2002 Customer Engagement Customer Expectations Multi-Channel 
Kustomer
OCTOBER 28, 2022
By ignoring customer service, brands are missing out on market share and revenue. In this blog post, we share three ideas and concepts that will help you with modernizing customer engagement and transform your CX organization from a cost center into a profit center. This creates three main problems: 1.
Kustomer
FEBRUARY 25, 2020
This is where the concept of “customer centricity” was born , which is at the core of an omnichannel approach to customer engagement. So what does a true customer-centric omnichannel approach look like in 2020? According to Aberdeen Group , companies with extremely strong omnichannel customer engagement see a 9.5%
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