Customer Guru

FEBRUARY 13, 2018

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. Irrespective of the industry, all of my roles have revolved around customer service and customer experience. Could you please describe the closed-loop feedback management process followed by Ferns N Petals currently?

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses.

Management 110

Management Social Media Multi-Channel Feedback 110

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . customer feedback data), involving customers, and defining customer outcomes. . What is the difference between B2B and B2C?

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195