2002, Customer Expectations and Customer Service Representative

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2002

Customer Expectations

Customer Service Representative

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

FEBRUARY 13, 2018

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. I started my career with Convergys in 2002 as a Customer Service Representative.

Customer Experience Management

Customer Experience Management E Commerce Customer Experience 2002

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. Understanding the customer journey is about learning what customers expect from the moment they begin considering a purchase to the time they give you a rating after they have experienced your product and service.

Customer Expectations

Customer Expectations Customer Experience E Commerce Management

Webinars

Manual Call Reviews? There's a Better Way!

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CXDNA Update

Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Learn What The Customers Expect – Shweta Jha, Manager Of Customer Experience, Training & Quality, Ferns N Petals

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