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JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Customer Guru

FEBRUARY 13, 2018

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. Please give us a short introduction into your journey to becoming a CX professional. I started my career with Convergys in 2002 as a Customer Service Representative.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Customer Guru

MARCH 7, 2018

Please give us a short introduction into your journey to becoming a CX professional. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously. Walk us through your typical day as the Customer Experience Manager at Ferns N Petals.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61