2002 Customer Relationship Management Customer Retention Management 
Beyond Philosophy
MARCH 16, 2015
My concern is the focus on improving the Customer Experience is in danger of heading the same way as Customer Relationship Management (CRM), into failure if it’s not careful. I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002.
Comm100
MARCH 8, 2017
By connecting on Twitter with the experts listed below, you will ensure that you’re getting your daily dose of tools, tips, and advice on customer service from the experts who have been there, done that, and have plenty to say on the matter. Shapiro is a customer retention expert, who founded The Center for Client Retention.
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