Lumoa

APRIL 3, 2018

The Net Promoter: what is it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. How likely are you to recommend your brand/your product to a friend or colleague?"

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Feedback 134

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? They ask customers to rate you based on their overall experience rather than on a specific product or service. Do you know why some customers tend to stay while others go?

Measurement 56

Measurement Customer Experience NPS Touchpoint 56

delighted

APRIL 19, 2019

You’ve done the hard work and earned your customer’s attention, but do you know how loyal they are to your brand or how engaged they are in your business? They ask customers to rate you based on their overall experience rather than on a specific product or service. Do you know why some customers tend to stay while others go?

Measurement 40

Measurement Customer Experience NPS Touchpoint 40