2005, Customer Insights and Effort Score

Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Comm100

MARCH 2, 2022

Listening to your customers and understanding why they buy from you can produce some very counter-intuitive insights. This is table stakes for any customer experience management operation, but the struggle within the organization is where the real work is needed.

Customer Expectations

Customer Expectations Net Promoter Score 2005 Customer Experience Management

Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score.

NPS

NPS Financial Feedback Net Promoter Score

CXDNA Update

Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Everything You Need to Know about Text Analytics

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