ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. Matures- born before 1945. Baby Boomers- born between 1946 and 1964.

Customer Service 111

Customer Service Social Media 2004 2005 111

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. Matures- born before 1945. Baby Boomers- born between 1946 and 1964.

Customer Service 107

Customer Service Social Media 2004 2005 107

inmoment

MARCH 9, 2020

This laser sharp focus on the total experience must span the entire demand and supply chain and incorporate every aspect of how products and services are designed, priced, marketed, sold, delivered and supported. The future will demand even more customer self-sufficiency in an environment of greater complexity. Entangled Brands.

Customer Experience 52

Customer Experience Hotels Leadership Financial 52