Waypoint Group

OCTOBER 17, 2019

Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. That’s why they decided to leverage TopBox TM combined with Waypoint Group’s in-depth understanding of customer feedback. Customer responses are extremely powerful!”.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

CX Workout - Ideas Blog

DECEMBER 22, 2020

Academic research has shown that evoking gratitude across customers or buyers leads to valuable behavioral outcomes such as positive word of mouth or recommendation (Soscia, 2007) and increased purchase intentions (Palmatier et al., This was then followed up by asking NPS for both brands. Eggert et al.,

2020 52

2020 Financial NPS 2004 52

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link] /.

2020 132

2020 Customer Experience Magazine Consulting 132