2011 Customer Base Effort Score Multi-Channel 
Experience Matters
APRIL 7, 2015
1) Company Overview: Confirmit enables businesses to operationalize feedback and drive change throughout their organizations using the world’s most secure, reliable and scalable solutions for Voice of the Customer (VoC), Employee Engagement and Market Research (MR) programs. Confirmit.
Kustomer
JULY 1, 2021
He wrote a book about barrier busting in 2011 that I thought was so fascinating and just broke down the customer experience, each step, and how you look for barriers and break them. So really, wherever we can apply that multi-disciplinary, multi-method look to try to get different ways of looking at problems. I love that.
Expert insights. Personalized for you.
97 
Let's personalize your content