Remove 2011 Remove Customer Experience Management Remove Loyalty Remove Poor Customer Service
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Customer Experience: The Golden Ticket to The Billion Dollar Club [INFOGRAPHIC]

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As a business owner, the biggest challenge that you face is ensuring that customers not only purchase from you but also to ensure that they do it repeatedly. Building brand loyalty is the biggest challenge faced by businesses in the digital age. The digital age has made reaching far off customers incredibly easy.

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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. What was the.

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