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Intercom Brings Enterprise-Grade Efficiency and Scale to Conversational Support

CSM Magazine

AUGUST 12, 2020

Businesses are no longer forced to choose between workflow efficiency and the customer experience—a risky decision given companies lose more than $62 billion annually due to poor customer service. Find our more about Intercom’s Conversational Relationship Platform here. About Intercom.

2011 52
2011 Poor Customer Service 2018 Customer Journey 52
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Intercom Transforms Customer Support With the Introduction of the Conversational Support Funnel

CSM Magazine

JULY 2, 2020

According to PwC, 1 in 3 customers will leave a brand they love after just one bad experience, while 92% would completely abandon a company after two or three negative interactions. companies lose more than $62 billion annually due to poor customer service. New Voice Media reports that U.S. About Intercom .

2011 52
2011 Poor Customer Service Customer Journey 2018 52
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