2011, Customer Service Representative, Management and Sales

Google enters into customer service industry with Trusted Stores Program

Service Untitled

JUNE 11, 2012

The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry.

Customer Service

Customer Service 2011 Customer Service Representative Customer Satisfaction

Back to the basics for customer service

Service Untitled

JANUARY 3, 2011

I’m not even sure if the late 1980′s put much effort into employee training and the consequences for rudeness, lack of training, or chewing gum in my face as the customer service representative told me I was not receiving a new blouse or a refund. I broke my wrist two weeks ago.).

Customer Service

Customer Service 2011 Customer Service Representative Poor Customer Service

CXDNA Update

Google enters into customer service industry with Trusted Stores Program

Back to the basics for customer service

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