Service Untitled
JUNE 11, 2012
The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry.
Service Untitled
NOVEMBER 10, 2011
Statistics for the 2011 shopping holiday season look a little scary for merchants this year. Shoppers will be looking for the best prices, discounts, free shipping, coupons, and blowout sales, however organizations that match the atmosphere with the merchandise will find an increase in buyers and an increase in sales.
Service Untitled
JANUARY 3, 2011
I’m not even sure if the late 1980′s put much effort into employee training and the consequences for rudeness, lack of training, or chewing gum in my face as the customer service representative told me I was not receiving a new blouse or a refund. I’m looking forward to a great year of customer service.
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