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JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

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NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. What are some of the incentives businesses offer to maximize a customer’s buying experience? Possibly Related Posts: Tis the season for customer service We’re approaching home plate for the 2010 shopping season with.

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JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

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