West Monroe

JULY 6, 2022

Customers today expect that electric, gas, and water service providers will have an immersive and cohesive digital experience—it’s more than customers merely going online and paying their bills. It entails offering customers ways to engage digitally for all possible interactions.

Customer Experience 98

Customer Experience 2011 Touchpoint Events 98

Talkdesk

JULY 20, 2016

Customer service has become the key differentiator between modern businesses. In today’s consumer landscape, companies can’t afford to provide anything less than stellar customer experiences. In the race to the top, many companies make mistakes in their provision of customer service.

Customer Service 40

Customer Service 2011 Call Center Customer Centricity 40

Service Untitled

JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

Customer Service 49

Customer Service 2011 Customer Service Representative Customer Satisfaction 49

ProProfs Chat

AUGUST 24, 2018

After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Take your customer relationships seriously. Walgreens’ Customer’s Health Scare.

Customer Service 74

Customer Service 2011 2014 Fashion 74

Service Untitled

JANUARY 13, 2012

Stabucks UK has a lot of unhappy customers today after the company decided to change the terms of their loyalty program. One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased. photo credit: HereStanding.

Loyalty Programs 51

Loyalty Programs 2011 Rewards Programs Loyalty 51

Service Untitled

JULY 3, 2012

Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. So how can Wells Fargo and other institutions or businesses become more customer service friendly? Why not make call centers more customer friendly?

Customer Service 72

Customer Service Banking 2008 2011 72

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

Customer Service 45

Customer Service 2011 Customer Service Representative Poor Customer Service 45