Remove 2011 Remove Consumers Remove Customer Service Representative Remove Sales
article thumbnail

‘Tis the season to rev up the customer service

Service Untitled

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend.

article thumbnail

Back to the basics for customer service

Service Untitled

Is it really poor customer service or do we as consumers expect too much? I would like to think in the ensuing 25 years that customer service has evolved into an appreciation of the customer and her business. I’m looking forward to a great year of customer service.