Beyond Philosophy

MARCH 8, 2017

Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided. Telecoms lack Customer Centricity.

Customer Experience 125

Customer Experience Customer Centricity 2012 Poor Customer Service 125

Comm100

APRIL 8, 2016

Surprisingly, Amazon’s success isn’t rooted in multi-million dollar advertising campaigns or shortening product life cycles, but rather, the desire to be the “Earth’s Most Customer-Centric Company” In the mind of Bezos, the success of a business is dependent on the ability to hone in on customer satisfaction.

Customer Service 42

Customer Service Social Media White Paper Call Center 42

Talkdesk

SEPTEMBER 8, 2015

We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. This week, as always, we’ve lassoed up some advice from around the web to help you improve your company’s customer service strategy. Want to be Customer-Centric? Source: 2012 Global Customer Service Barometer.

2012 45

2012 Call Center 2015 Customer Service Representative 45