Data Snapshot: Customer Experience Expectations and Plans for 2015
Experience Matters
MARCH 17, 2015
We compared the results of this survey to the results of similar surveys that we completed in Q4 of 2010, Q4 of 2011, Q4 of 2012, and Q4 of 2013. This year’s results show that companies are planning on dedicating more money and effort to improving a variety of customer experience activities in 2015. Download report for $195.
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