2014 2020 Customer Change Customer Service 
SurveySparrow
JANUARY 24, 2020
We’re not satisfied if they become a customer. Since its launch in 2014, Slack has been accumulating users in the millions and is considered as the fastest growing business app in all of history. Net Promoter Score is an indicator of customer experience and a predictor of business growth. We’re not even satisfied if they renew.
Magellan Solutions
JULY 28, 2021
The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. In research conducted by BigCommerce and Retail Dive in 2020, 46% of retail executives said they planned to increase their investment in omnichannel retailing moving forward, compared to their plans prior to COVID-19.
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